Shipping & Returns

Shipping & delivery

Ordered products will be shipped by Alvaro Picardo’s suppliers within 48 hours after production save for weekends and public holidays. You will receive a shipment confirmation email with the shipping tracking number when the order has been dispatched.

For orders outside of the United Kingdom local customs duty will be charged to you depending upon the country in which you reside. Alvaro Picardo is not responsible for payment of this duty. The shipping company will contact you once your items are in customs to let you know the cost. Be aware that this may delay your delivery time as goods are held at customs. It will be your responsibility to pay the necessary charges for local authorities to release the goods.

​​Please contact me if you have any questions about international shipping rates at alvaro@alvaropicardo.com

​I shall not be liable for delays and/or failures in delivery if we cannot gain access to the property.​ Delivery dates are estimates only and not guaranteed​.

Risk of loss or damage

Alvaro Picardo carries the risk of loss or damage to the ordered products until you receive them. The products belong to you when you have received them and have paid me in full. If you return the products to me for any reason, they will become my property and be at my risk from the time I receive them.

Please note that you have a legal obligation to take reasonable care of the items while they are in your possession and I hold the right to deny returns if the merchandise returned does not meet my policy requirements.​

Return policy

All Alvaro Picardo products are made to order only. I do not accept returns unless the product is a) damaged in transit before you receive them or b) if the product is faulty.

All goods are dispatched suitably packaged for transit purposes only. You should inspect the goods upon delivery and check that no items are damaged. If goods are damaged you should sign for as such upon delivery and contact alvaro@alvaropicardo.com within 24 hours of delivery including photographic evidence of the damage.

I do not take responsibility for goods that have been damaged after delivery as a result of poor handling or storage.

You must check the product for faults before installation. Should you believe that your item is faulty you must notify me within 24 hours of delivery at alvaro@alvaropicardo.com including photographic evidence.

 

For orders within the UK, please organise return shipment using a trackable courier service. Please note you will be fully responsible for payment of all return shipping costs. For international orders, you will also be responsible for any taxes and duties incurred.

Items should be returned to: Alvaro Picardo, 77 St. George’s Drive, London, SW1V 4DB within 20 working days.

 

If the item returned meets my return terms, any sum debited from your credit or debit card will be re-credited to your account as soon as the goods are received and processed, excluding the initial shipping cost.